Summary of Conditions of Carriage for sea and air passengers.

Ticket Cancellations and Alterations

48 hours notice must be given for all cancellations or alterations. Bookings that are cancelled before this time are subject to a cancellation fee. Cancellations made within 48 hours of the scheduled departure time will not be refunded. Alterations to passenger names or itinerary must be made at least 48 hours prior to the scheduled departure time, and are subject to an amendment fee..

Travel by Sea - Scillonian III

Boarding Times and Check-in
Passengers may usually board 60 minutes prior to the scheduled sailing time, but should be on board at least 30 minutes before the ship's departure time. Please also be aware that check-in closes 15 minutes prior to departure. Sailings cannot be held for late passengers, nor can places be guaranteed on a subsequent journey.

Luggage

Checked Luggage
Two pieces of personal luggage, up to a maximum combined weight of 25 kilos per passenger, are included in the ticket price. All passenger luggage is loaded by hand into containers for the voyage, so please do not use excessively large or difficult to handle cases or bags. No single piece of luggage should exceed 20 kilos. There is NO luggage allowance for Day Trip passengers.

All luggage must be clearly labelled with name, Booking Reference and the ISLAND to which you are travelling, or your mainland address on the return journey. On your outward journey to the Isles of Scilly all clearly labelled St. Mary's luggage will be automatically delivered to your holiday accommodation for a small charge by local haulage firms: Island Carriers (01720 422662) or Richard Hand Haulage (01720 423007).

If you prefer to collect your luggage in person at St. Mary's Quay, please indicate this on your luggage labels, or refrain from indicating your island accommodation.

If staying on an off-island it is important to ensure that luggage destined for St. Martin's, Bryher, Tresco or St. Agnes is correctly labelled as it will be automatically loaded onto the appropriate onward launch on arrival at St. Mary's Quay. Off-island labels are available at Penzance Quay.

Hand Luggage
Hard case and/or oversize items should not be carried as hand luggage and must be loaded into the luggage containers.

Please note: Any luggage items may be subject to security checks. If you are in doubt regarding any item you may wish to carry, please contact the Isles of Scilly Travel Centre on: 0845 710 5555 or email: [email protected].

Freight
The following items are all classed as FREIGHT and must be booked and paid in advance:
Windsurfers, Camping Equipment, Bicycles, Boats, Diving Equipment, Motorized Wheelchairs and Trailers (under 3m only for St. Agnes and St. Martins). All booked freight and luggage is transported from Penzance to St. Mary's Quay only, onward transport must be pre-arranged.

Camping Gas and other fuel must also be treated as freight and carried separately. These items must be declared when checking in luggage.

Please ask our Travel Centre for advice about freight well in advance: 0845 710 5555 or email: [email protected].

Passengers with Special Needs or Reduced Mobility
Scillonian III crew will always try to accommodate passengers with special needs; however, due to the ships design and safety restrictions we may not be able to cater for all requirements.

On-board Scillonian III there is a Dolphin Stairlift on the main stairway between the Bridge Deck and Upper Deck, suitable to carry passengers up to 150kg. This is a 'person lift' and does not take a wheelchair. Passengers will need to be able to transfer from their chair onto the stairlift unaided, or with assistance from their own helper (Scillonian crew are not permitted to lift passengers).

Access to the ship is provided by a gangway and is not suitable for motorized buggies, and these are loaded as freight. Passengers who use motorized buggies can transfer to a standard wheelchair which we have available, this must be pre-arranged.

Please contact us by telephone if you have any extra requirements or queries: 0845 710 5555.

Unaccompanied Minors
Isles of Scilly Travel regret that we cannot accept unaccompanied children under the age of 16 for travel onboard Scillonian III.

Delay and Damages
Sailings are subject to weather and other circumstances, and the company is not responsible for loss or damage resulting from delayed, altered or cancelled sailings. Passengers are strongly advised to ensure they have comprehensive insurance.

All vehicles, goods and luggage are carried solely at the owner's risk and subject to company conditions of carriage. Bikes, camping equipment, diving equipment, boats, canoes, wind surfers, surf boards and trailers are carried as freight. If they are not received by us ready protected for carriage by sea as freight, they may be susceptible to cosmetic damage. Insurance on these items should be taken out to cover any such damage.

Dogs
Dogs must remain on the lead at all times and are not permitted in the 'Buffet' area or 'Lower
Saloon'.

Dogs are sole responsibility of the owner/handler and Isles of Scilly Travel does not accept liability for damage or injury caused by dogs whilst on Isles of Scilly Steamship Company premises or ships.

Car Parking
Parking is not allowed on the quay. For those staying on the islands we strongly recommend leaving your car in a secure car park.


ISLES OF SCILLY SKYBUS LIMITED - Key Conditions of carriage by Air

This document sets out some of the key conditions contained in our Conditions of Carriage by Air. Please read the full Conditions of Carriage by Air [download full policy] carefully before submitting a booking request.

By submitting a booking request with us, you (and any passenger�s on whose behalf you are acting) agree to be bound by our Conditions of Carriage by Air. Please print off a full copy of our Conditions of Carriage by Air for future reference. If you submit a booking form online, you will be asked to tick a box to indicate that you have �read and understood the Conditions of Carriage by Air�. Please understand that if you do not accept our Conditions of Carriage by Air, your booking request will not be accepted by us.

Travel Pass

Passengers will be issued with a document entitled �Ticket for Travel� in either electronic or paper form. At the relevant departure airport (as indicated on the Ticket for Travel), you must report to the check-in desk and produce the Ticket for Travel, including valid identification, at which stage you will be issued with a boarding pass.

Valid Identification

Passengers shall ensure that they present valid identification with the Travel Pass at the check-in desk. The following shall constitute valid identification:
� a valid passport;
� a valid photographic driving licence;
� a valid citizen card;
� a valid council issued bus pass;
� a valid government, armed forces or police issued identity card; or
� a valid credit card or a valid signed debit card;

Please note that if the passenger is a child below the age of 16 years, they may travel without photographic identification provided that they are travelling with an accompanying adult.

Passenger amendments and cancellations

Flight dates, times and routes may be changed by passengers, subject to the payment of an amendment fee of �10 per route/per person. Such flight changes can be made up to 24 hours prior to the scheduled departure time by contacting us.

Passengers may cancel a flight reservation providing that prior written notice is provided to us. If a Passenger wishes to cancel a flight, refunds will be calculated in accordance with the following:
� if written notice to cancel a flight is provided within 0 to 2 days before the scheduled departure time, no refund will be paid;
� if written notice to cancel a flight is provided within 3 to 14 days before the scheduled departure time, 50% of the fare will be refunded;
� if written notice to cancel a flight is provided at least 14 days before the scheduled departure time, 100% of the fare will be refunded subject to the deduction of a �10 administration fee per route/per person.

Check-in times

Passengers shall arrive at the check-in desk at the relevant airport at least 1 hour before the scheduled flight departure time. Please note that if you are late for check-in, no refund will be available and you may be refused carriage.

Baggage Allowance (Checked and Unchecked Baggage)

The maximum permitted allowance for baggage carried in the aircraft hold (checked baggage) is a single piece of baggage which:

� does not exceed 15 kg (33lbs); and
� is no larger than 20� x 12� x 30� (50 x 30 x 75cm).

The maximum permitted allowance for hand baggage (unchecked baggage) is a single piece of baggage which is no smaller than 30cm x 15 cm x 15cm.

When measuring your baggage size, please ensure that the bag�s wheels are included in the measurements.

Passengers shall be required to pay a charge for baggage which exceeds the above allowance and such charges shall be calculated in accordance with our standard excess baggage rates in force from time to time.

Please note that we do not accept (are not liable for) certain articles contained in baggage which include, but are not limited to fragile or perishable articles, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

Disabled Passengers and Passengers with reduced mobility

Due to the size of our aircrafts, we may be unable to provide carriage to disabled persons or persons with reduced mobility. Passengers will be required to board the aircraft by walking up steps and must notify us if they are unable to do so.

If you have disabilities or reduced mobility you must inform us at the time of submitting a booking request.

If we issue a Ticket for Travel to a passenger who is disabled or has reduced mobility, we may require that such passenger travel with another passenger that is able to give the assistance.

We may refuse the carriage of electric wheelchairs due to the size of the aircraft and you must notify us at the time of submitting a booking request if you use such a wheelchair. Please note that we will never accept the carriage of electronic mobility scooters.

Insurance

We strongly recommend that you take out you own travel insurance before you fly.

No particular seat guaranteed

We do not guarantee you any particular seat on our aircrafts.

Refusal of Carriage

We may refuse the carriage of passengers if we decide that:

� such action is necessary for reasons of safety, health or for comfort of other passengers or crew;
� such action is necessary to comply with applicable laws, regulations, or orders of any state or country to be flown from, into or over;
� the mental or physical state of the passenger, including effects caused by alcohol or drugs, is such as to involve any hazard or risk to himself or to other passengers, crew or property;
� the conduct of the passenger is such as to require our special assistance or cause discomfort or make himself objectionable to other passengers;
� the passenger has used, or is in possession of, illegal drugs;
� the passenger has refused to submit himself or his baggage to required security checks or provide information that is requested by a government authority;
� the passenger has not paid the applicable fare, taxes, fees or charges;
� the passenger does not have valid identification;
� the passenger is attempting to enter a destination for which he does not have valid travel documentation;
� the passenger has destroyed, lost or damaged his travel documents during the flight or failed to present the travel documents when requested by us;
� the passenger presents a Travel Pass that has not been issued to him by us or our authorised agents, has been reported as lost or stolen, is fraudulent or has been acquired unlawfully;
� the passenger has not complied with the requirements relating to coupon sequence and use or presents a travel pass that has been damaged or altered;
� the passenger fails to comply with our requirements relating to safety and security;
� the passenger fails to allow us to copy his travel documents when requested;
� the passenger has failed to complete the check-in and boarding procedures or any other instructions issued by us; or
� the passenger has previously committed any act or omission in contravention of the above.

Further information

If you have any questions about our Conditions of Carriage by Air, please contact us by one of the following methods:

� Phone: 0845 710 5555
� Email: [email protected]
� Post: Steamship House,
Quay Street,
Penzance,
Cornwall,
TR18 4BZ

Last updated: 31 July 2012