It’s safe to book a holiday for 2021, but only if you book with a tour operator who can provide you with a great trip, and most importantly, you can be sure that you’ll get your money back when the blockade or local corridors change To travel means you can move forward continue. Nearly 6,000 customers rated their tour operator or travel agency in our 2020 customer survey of holiday companies. They tell us how good (or bad) everything is – from customer service to travel arrangements – from package tours to beach vacations to escorted outings. They also told us about refunds. Many holiday companies have violated the Refunds Act for canceled trips during the current pandemic. Some spent credit instead of Abta’s money, while others steadfastly refused to offer anything and turned off their phones instead. This leaves customers with billions of pounds remaining, and many have to wait months to reply or call their credit or debit card provider for refunds. While some like Tui have apologized and corrected their ways, others like Love Holidays and Lastminute.com continue to delay and avoid restoration. It is important not to place orders with such a company. 2021 Summer vacation with Jet2 Holidays, Kuoni, InnTravel, Explore and Trailfinders Who to include? Recommended Suppliers (WRPs) should be rated highly in our customer surveys. However, this year we have taken additional steps to evaluate their attitude towards customers during the coronavirus pandemic. We ask thousands of customers about their experiences with refund requests and investigate complaints through our help lines and social media. Several companies such as Trailfinders, Jet2 Holidays, InnTravel, Explore, and Kuoni took care of their customers during a crisis. Five Star Holidays, Five Star Customer Service, and No Refunds. It is clear that with several other companies entitled to which one? The status of the recommended provider is having problems. Many of you have told us about Exodus and Riviera Travel, which issue refund credits when you ask for money while Audley keeps customers waiting too long for a refund. Instead of removing these usually good companies, we talked to them and asked them to change their approach to customer refunds if they wanted to become WRPs. We’re happy to say that most of them do. All who? Recommended Suppliers for Suppliers are committed to providing quick cash refunds if your holiday is going to be canceled. Recommend Villa Plus supplier status. Customers received high ratings, but in some cases they refused a refund.